Cannot see mapped network drives when backing up, importing or restoring

On Windows Vista, 7, 8, 10 (and Server editions based on these), user account permissions are quite tight. Transactor Lab Manager and its supporting applications may run as if they are being used by the Administrator of your computer, and have special permissions that your Windows user account may not normally have.

The side-effect of this is that any Administrator-enabled programs may only see network mapped drives from the Administrator's point of view. If, when your PC was set up, the mapped drives were created from a standard user account and not the administrator account, these may not be available in drive/file selection lists - although the actual network location should still be usable by browsing the network.

There are three ways to solve this problem:


  • Browse for the network location by clicking on Network in the file requester list, then clicking on the PC you wish to connect to, then finally clicking on the shared folder.

  • Map to the drive location from within the file requester dialog itself. You should be able to do this by right-clicking on "Computer" in the dialog, then selecting "Map network drive". Doing this will create the mapped drive with the permissions that your Windows user account already has.

  • Add the following line to your registry, then restart the computer. This change will allow administrator-enabled programs to also use the user's mapped drives. You should have your IT engineer review this article and make this change if they decide it is appropriate. Making changes to the registry can have unwanted side-effects if done incorrectly!

At this key:

Create this DWORD:

And assign this Value:

...then restart the PC

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