T6: Transactor does not appear when you try to open it

This article relates to Transactor 6


You are double-clicking the Transactor icon on your desktop, or clicking on the icon in your Start Menu and there appears to be no response - Transactor is not appearing at all.
 


SOLUTION

Transactor will try to tell you when it finds a problem with its data, but since you are not seeing Transactor appear at all it sounds like there is a problem with the icon you're clicking.

If you are receiving a particular error when opening Transactor, please check the article "T6: Error messages".

To find out if the icon is looking in the right place to open Transactor, please right mouse click on the icon, select Properties and check the "Target" and "Start In" boxes are showing the correct location. For a single user installation of Transactor these are usually:

Target: C:\Tran61\lab\exe\TRAN.EXE live

Start In: C:\Tran61\lab\exe

A network (multi-user) edition of Transactor will use similar locations but will usually begin with a different letter (the drive letter) and will not use the "tran61" part, for example:

Target: Y:\lab\exe\TRAN.EXE live

Start In: Y:\lab\exe

For the network edition, please also check that the correct drive letter (Y: in the example above) is being used, and is 'mapped' to the correct location on the server computer. You may need an IT technician to confirm this, or you can get in contact with us.


Other things to check

Firewall

Another thing to check is that your computer's firewall isn't blocking Transactor from starting. Firewalls are designed to help prevent unknown programs from opening, so it may be that your firewall needs to be told to trust Transactor. There are many different firewall products and the method for trusting/unblocking a program is different for each, so you will need to look in your firewall's settings for a Blocked or Trusted programs list (or similar) and ensure Transactor is allowed to run.

Restart your PC

Sometimes things can trip over each other on Windows if you'd had problems earlier in the day and something crashed. It may sound like a cliché but restarting the computer can solve many issues. On Windows XP, click the Shut Down button on the Start Menu, then Restart. On Windows Vista and 7, click the Start Menu then the right arrow at the bottom of the right column, then Restart.


ALSO SEE

The following article: "T6: System Requirements"


Feedback and Knowledge Base