T6: Error messages

This article relates to Transactor 6




INDEX KEY OUT OF DATE


  • Your database index has become corrupted. Use the Maintenance Menu to Re-index the database:
  • Exit Transactor and if you are given the option, choose to do a backup.
  • From the Windows Start Menu, select All Programs > Transactor v61 then choose Maintenance Menu. Click the button "Re-Index Database". You will see a white window open with scrolling black text while the database is being re-indexed. You will be notified once the process is complete.
  • Contact the helpdesk if this does not fix the problem.
  • To prevent re-occurrence, ask your IT support technician to check your PC for instability.     


PRINT SERVER IS BUSY


  • Please view the article "T6: Unable to print"



TRANSACTOR IS UNREGISTERED - PLEASE REGISTER


  • Please view the article "T6: Transactor has become unregistered"



YOU HAVE AN UNFINISHED DOCUMENT



This can occur if a job's details are in an incomplete state, such as if the computer crashed or Transactor was closed while a job was being modified. Transactor will automatically show you the job that needs updating by displaying it on the main form - it will also show the job/document number in the title bar of the on-screen message.

You will need to update the appropriate document (which should be on-screen) by selecting Action > Modify or pressing F4, entering any necessary data and booking in or out etc. Of course, if this job is no longer required you can delete it with Action > Delete.

You can also see a list of any documents that are in an incomplete state by using the View > Jobs/Documents menu item and checking through the items prefixed "x---" in the Find box at the top of the window.



OTHER ERRORS


If you receive any errors other than those above (such as a General Protection Fault) it may indicate your data is damaged, possibly as a result of a computer crash. In these cases you could attempt to re-index the data but if you have support cover we recommend you give the Transactor Helpdesk a call. You could also try restoring from a recent backup file.

To re-index the database, follow the steps for the "INDEX KEY OUT OF DATE" error shown above.

Creating and Restoring from a backup file:

http://kb.transactorsystems.com/knowledgebase/articles/254462-t6-creating-and-restoring-from-backups



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